We strive to offer our clients a quality service. For this reason, we are dependent on our general terms and conditions regarding the clarity of our contractual relationship. We kindly ask you to take a moment to read the general terms and conditions stipulated below. This ensures a service offer in line with our company philosophy.

 

1. General Provisions

By requesting a service, these general terms and conditions are accepted by the client and are valid for the entire duration of the business relationship with Claude Schiltz - Conseil Économique.

Claude Schiltz - Conseil Économique will only accept the commercial conditions of the customer if they have been expressly approved.

 

2. Service Request

The client submits their service requests electronically or otherwise. Any issues arising from requests made by phone or other means are the client's responsibility.

The client communicates the desired services and provides their personal information to Claude Schiltz - Conseil Économique, as well as any specific requirements.

Claude Schiltz - Conseil Économique is not responsible for delays or failures due to inaccurate, incorrect, or incomplete requests, nor for defective transmissions.

 

3. Prices

All offers and prices depend on the request. Prices are expressed in EUR.

 

4. Response Times

No guaranteed response time can be granted. However, Claude Schiltz - Conseil Économique will strive to meet the estimated deadlines communicated to the client.

A request is considered processed once the requested documents have been sent to the client.

 

5. Disruptions, Force Majeure, Business Closures or Restrictions

Claude Schiltz - Conseil Économique is not responsible for damages resulting from disruptions caused by force majeure, network or server issues, or technical obstacles beyond its control. In such cases, Claude Schiltz - Conseil Économique reserves the right to fully or partially cancel its contractual commitments.

Claude Schiltz - Conseil Économique is not responsible for damages caused by viruses. The client is responsible for checking data during any transfer via email, download, or other means.

 

6. Liability

Claude Schiltz - Conseil Économique cannot be held responsible for contract errors caused by incorrect, incomplete, or late information provided by the client. The client is responsible for providing all necessary information in a timely manner.

 

7. Payment Terms

All fees and charges must be paid in accordance with the established contractual terms. In case of non-payment, [indicate the consequences].

 

8. Delivery of the Mandate

The mandate is delivered to the client after the acceptance of the offer, either by postal mail or in person. In the case of postal delivery, Claude Schiltz - Conseil Économique is not responsible for its loss.

 

9. Personal Data and Privacy Protection

Processing of Personal Data: By using our services, you agree that your personal data will be collected, processed, and stored in accordance with the provisions of the General Data Protection Regulation (GDPR). Your data is processed to fulfill our contractual obligations and provide the requested services.

 

Use of Data: The personal information you provide, such as your name, address, and email address, is used in the context of service provision, management of our business relationship, and compliance with legal obligations.

User Rights: You have the right to access, rectify, delete, or restrict the processing of your data. You can also object to the processing of your data or request its portability, in accordance with applicable legislation. To exercise these rights, please contact us at [email address for data protection].

Privacy Policy: For more information on how we collect, use, and protect your personal data, please consult our Privacy Policy. We invite you to read this document carefully to understand how we ensure the protection of your personal information.

 

10. Language Version

In case of dispute, only the French version of these general terms and conditions shall prevail.

 

11. Applicable Law and Competent Court

The contractual relationship between Claude Schiltz - Conseil Économique and the client is exclusively governed by Luxembourg law. Any dispute shall be under the jurisdiction of Luxembourg courts.

 

12. Severability Clause

If one or more provisions of these terms are deemed invalid, it does not affect the validity of the remaining provisions.